We make every effort to ensure that it is not possible to know the contents of your package.
Our parcels are neutrally packaged, with no mention of Jack O'Toy. However, some shipping methods, mainly in foreign countries, oblige us to include our company name and contact information on the postage slip. Similarly, customs services sometimes require us to list the entire contents of the package.

Shipping time

The shipment of your order depends on the type of product you order.

A " ready-made " product is already manufactured, it is a unique product, in stock and ready to be shipped. A " custom " product is made to order, so we have to make it in our workshop.

A « ready-made » product can be shipped within a week, a « custom » product can be shipped within 3 to 5 weeks, as soon as the order is validated by us (clear and feasible customization description) and paid.

In the case of an order with more than one type of article, the longest delivery time is to be taken into account.

Delivery time

The delivery time depends on the country of delivery and the type of delivery chosen. Jack O'Toy will not be held responsible for any delays caused by our carriers.
Home delivery takes about 48 hours for a Colissimo service without a signature for France, and at least 3 days for Europe.

Customs fees

Any customs charges that may apply to packages sent by Jack O'Toy are the responsibility of the buyer. Please inquire about any customs fees that may apply in your country before ordering.

Relay (France)

For delivery in France, it is also possible to have your order delivered to a relay point. In this case, please select at the time of your order the carrier and the desired relay point. The delivery in relay point is between 3 and 6 days.
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